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Module 3
Discover how the way we communicate energizes the work climate.
- Models reveals how the dynamics of interpersonal communications make the work climate more productive.
- Analyze your personal communication practices and rediscover their impact.
- The Luft-Ingam model (Johari Window) gives you a proven framework for understanding and applying these experiences.
Our interpersonal communication skills makes the work climate more
productive - or less so. This module reveals how this dynamic can work
for you, and is devoted to (1) an overview of a model of interpersonal
communication; and (2) the analysis of one's own individual
communication practices and how they might influence the total
organizational climate.
Communication plays a vital role in the
success of any organization. Every leader/manager must create an
environment that engenders trust and mutual sharing of information.
Using our methodology, one can easily measure, and graphically portray,
the behaviors inherent in interpersonal processes.
This module helps you to:
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Improve communication skills
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Refine interpersonal skills
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Build stronger relationships
Specific objectives for Module 3:
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To
observe, through an interactive role-play, the characteristics and
psychological impact of various interpersonal "styles" as a basis for
self-reflection and group discussion;
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To introduce the Johari Window
model of interpersonal processes as a way of "debriefing" the group
discussion and conceptualizing the complexities and subtleties of
interpersonal dynamics, with particular emphasis on the effects of
one's style of relating to others;
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To examine underlying motives that may be the cause of a less effective communication style;
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To
examine data-based feedback regarding one's practices with
subordinates, colleagues, and superiors (through the use of the
Personnel Relations Survey - PRS) and link this data to the back-home
system through the use of feedback assessments (through the use of
the Management Relations Survey - MRS);
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To introduce real tools that
can be used to practice better communication behaviors with others on
the job and carry the learning to the real world of work;
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To help
participants set S.M.A.R.T. goals related to improving communication
practices and form specific action plans related to these goals -
turning learning into action.
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To coach participants on how they can
conduct a meeting with those who gave them feedback. Participants are
encouraged to get together with those co-workers who have rated them in
order to share the concepts learned in the module, opening up effective
discussion and creating a forum for action planning with their team
concerning the subject matter of this module.
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